Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Wilmington Treatment Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Wilmington Treatment Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Does United Healthcare Cover Drug Rehab in North Carolina?

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Medicare
  • Tricare
  • United Healthcare
  • and more...

Does United Healthcare Cover Drug Rehab?

If you have United Healthcare for your health insurance in North Carolina, your benefits may include coverage for drug rehab and/or other types of inpatient or outpatient forms of drug treatment. Ultimately, your coverage depends on the plan you have coverage through, with United providing both small and large group coverage in the greater Wilmington area and across the state.

United offers a range of health care coverage options with multiple networks from which to choose through a variety of commercial benefit plans. While United no longer participates in the North Carolina statewide healthcare exchange network, they do participate in certain Medicare plans to provide coverage for some retirees within the state.

Given the broad range of coverage types available through United and other health insurance companies, it will be important to review your specific policy prior to attempting to access care for chemical dependency. Most plan holders can simply begin by calling the 800 number on the back of their insurance card to speak directly with their insurance company and ask specific questions about their policy’s details.

At Wilmington Treatment Center, we are pleased to work with individuals and families to navigate health insurance questions as part of our admissions process, and to ensure that you have an understanding of your United Healthcare coverage prior to enrolling in drug rehab services at our center.

What Types of Drug Rehab Does United Healthcare Cover?

Comprehensive drug rehab consists of a wide array of treatment modalities which are specific to each patient. However, typical rehab supports often include detoxification services which may be required prior to entering residential care. Inpatient, full-time treatment consists of varying timelines, and can last for a brief interval or extend to several months’ time.

Upon discharge from a residential treatment program, many individuals may either return home or transition into a partial hospitalization program (PHP) or intensive outpatient program (IOP).

No two treatment pathways are alike, and each person seeking drug rehabilitation services will have a unique set of needs that will guide his or her treatment plan at Wilmington. Therefore, it will be important for each person to understand what components of treatment will be covered by his or her United plan from inpatient/residential treatment to partial hospitalization programs and intensive outpatient programs. Again, the types of drug rehab that United Healthcare will cover will depend upon the specifics of your policy.

At Wilmington Treatment Center, we know how confusing health insurance benefits can be. Therefore, we are happy to partner with you to help verify your benefits prior to engaging with care at our center. By calling us with your insurance card in hand, we can contact United Healthcare to inquire about your coverage for you.

How Much of the Cost of Drug Rehab is Covered by United Healthcare?

Like most healthcare policies, each United plan will have certain limits on coverage for drug rehab and other services. Some of these limits dictate the maximum amount of days a person can spend in a rehab center within a single calendar year, the types of supports that will be covered while he or she is in treatment, and the overall dollar amount that can be billed for and covered under one’s plan with United during a particular billing cycle.

At Wilmington, our admissions team is here to help you make important decisions about entering treatment. To confirm the cost of care, our experts can help answer all the financial and insurance-related questions you may have prior to arriving at our center.

What Can I Do if United Healthcare Doesn’t Cover All of My Drug Rehab Needs?

We at Wilmington place providing the highest level drug treatment services at the top of our priority list, and we are proud of the legacy of excellence for which we have become known. However, we also understand that financial concerns are a major component in making the decision to access what could be life-saving care for many individuals. We seek to ensure that each person’s financial responsibilities are clearly understood prior to accessing our treatment program, thus eliminating fears about insurance coverage from day one.

We understand that it would be most ideal for your health insurance plan to cover all the services and supports you or a loved one needs to overcome the battle with addiction. However, since it is often the case that our patients do require elements of treatment that are not fully covered by their insurance, we will be sure to help you with a plan for funding options to pay for these services.

How Can I Confirm my United Healthcare Benefits?

To confirm your benefits through United Healthcare so that you have a clear sense of the elements of drug rehab that your policy will pay for, and get any additional financial information that you need, simply contact Wilmington Treatment Center to speak with one of our insurance experts. Our team is here to guide you through your insurance benefits and to answer any billing related questions you may have about any aspect of our care.

Wilmington Treatment Center saved my life, plain and simple. I arrived broken, lost and with no hope but Wilmington introduced me to a better way of living and I owe a huge part of my life to them.

– Mallory R.
We are affiliated with the following organizations, which provide accreditation, education, and training to ensure quality behavioral health and addiction treatment.
  • American Society of Addiction Medicine (ASAM)
  • The Joint Commission (JCAHO) Gold Seal of Approval
  • Tricare
  • The Jason Foundation

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